Refund policy

Our Refund Policy is very specific, so please read and ask questions BEFORE your purchase.

Generally, custom products cannot be returned.  If you receive your item and we have made a mistake, we have a 14-day return policy, which means you have 14 days after receiving your item to request a return or replacement. To be eligible for a return, your item must be in the same condition that you received it, unworn and/or unused. You’ll also need the receipt or proof of purchase. 

If a custom made candle is involved, pictures of the packaging and candle itself are required. 

To start a return, you can contact us at info@HollywoodHaus.com. If your return is accepted, we will remake your item to the correct specifications and get it out to you as soon as possible.  Items sent back to us without first requesting a return will not be accepted nor issued a refund.

 

Unfortunately, we cannot accept returns on sale items or gift cards.

You can always contact us for any return question at info@HollywoodHaus.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received your email and inspected your return documents to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.